The busywork runs itself. Your team keeps the judgment calls.
You know AI can take on the repetitive work. We find where it pays most, build it into the systems you already run, and prove it on live work before anything switches.
Three reasons the work piles up.Each one is handled below.
Hiring doesn’t keep up.
The work grows every quarter. Each new hire takes months to train, and the backlog grows anyway.
It all lives in one person’s head.
The rules for the hard cases were never written down. When that person is out, the work waits.
No one has time to fix it.
Everyone is busy doing the work by hand, so fixing it moves to next quarter, again.
Every automation priced and proven before you switch.Until then, your team works the way it does today.
- 1
Workflow study
One to two weeks with your team, logging where the hours go. Every automation priced and dated, the biggest payoff first.
- 2
Built on your systems
Into the tools you already run. Nothing replaced, nothing new for your team to learn.
- 3
Side by side
Each piece runs beside the old process on live work, and you compare the results.
- 4
Switch over
One workflow at a time, when the comparison says so.
The hand work between your systems.One order, followed start to finish.
01Read and file
The order is read and its details filed. Nobody re-types it.
02Chase
The missing delivery note is asked for until it arrives.
03Route
It goes to the right team the moment it lands.
04Decide
Only the judgment call reaches a person.
05Reconcile
The invoice is matched to the order. What’s off is held, not paid.
06Report
It all shows up in Monday’s numbers, without anyone pulling them.
More work through the same team.The work, and what it changed.
- 70%
- Of the hand work handled on its own
- 3×
- The volume through the same team
- 6 weeks
- From the study to the first automation live
Insurance · Operations automation
How Principal cut claims intake from days to hours
- Intake, down from 2 days
- 3 hrs
- Intake, down from 2 days
- Documents processed untouched
- 70%
- Documents processed untouched
Ecommerce · Operations automation
How Impact Purchasing replaced five spreadsheets with one back office
- Saved per team member, each week
- 12 hrs
- Saved per team member, each week
- Spreadsheets to one system
- 5 → 1
- Spreadsheets to one system
“They spent the first week sitting with our adjusters before writing any code. What they built took intake off our team’s plate entirely.”
Robert RhodesVP Operations, Principal Adjuster BureauBuilt into your systems, run by your team.Change the rules without calling us.
- 01
When Amount is over $5,000
then Send to your team
- 02
When Supplier is new
then Send to your team
- 03
Everything else
then File and pay
- Add rule
- Price
- Fixed per milestone.Changes are priced and approved before anyone starts them.
- Team
- One lead, start to finish.From the workflow study to switchover.
- Warranty
- 60 days after handover.Defects in the agreed scope, fixed free.
- In full
- Your protectionsEvery term in plain language, before you sign.
Questions, answered.Before you sign anything.
How much does it cost?
It’s priced to your workflows, so there’s no number on this page. The workflow study gives you a fixed price and a date for every automation before you commit.
How soon do we see results?
The first automation usually goes live about six weeks after the study, running beside your team before it takes over. The study tells you which one comes first and why.
Do we have to replace our systems?
No. We build into the systems you already run. If one of them is the problem, the study says so and prices the alternative.
What happens to the people doing this work today?
They move onto the work that needs a person: the judgment calls, the customers, the exceptions. They’re part of the study, and they check the side-by-side results before anything switches.
What if it gets something wrong?
Anything it isn’t sure of goes to a person instead of going through. Every action is logged, and nothing switches until it has matched your team on live work.
What if our process changes?
Your team changes the everyday rules themselves. Bigger changes are priced like any other, before anyone starts.
We need a whole new system, not automation.
Then the study will say so. For a product built from the ground up, see Custom software.
Send us the work that eats your week.
One call. You’ll leave knowing what’s worth automating first, and a workflow study if it’s right.
Not ready for a call? Write to us.